Terms and Conditions

  1. Who own this website?

This website fully owned by My World travel and tourism, reserving all the rights as a company approved and registered by Tourism & Culture Authority under license number: TL14305, My Dubai Holidays office is located at No.221, Nasir Saif Al Marri building (near Futtaim Mosque), Naif Road, P.O.Box 77838, Deira, Dubai, UAE

You can contact the site authorized offices using our email (booking@mydubaiholidays.com) or phone number +971564087110 or + 97142508641

  1. Cancellation and Refund policy

This policy is applicable when you cancel pre-booked tours with us. Apart from several tour packages most of our tours permits cancellation and change the reservations 4 days before the tour due date. Except that you should consider that specific exceptional tours that won’t permit cancellations for any reason. If you cancel your tour reservation before 4 days, full refund will be received with small processing charge. Refunding of Credit and Debit cards transfer within 20 working days; this will be change due to the credit card service provider of yours. Please remember that no show will lead for no full or half refund

  1. Validation of Terms and Conditions

Terms and Conditions applicable with the privacy policy for the website users. All the website visitors and users who visit and use our tour booking ecommerce website, agreeing the terms & conditions and privacy policy. It’s regulated for any further applications and utilization of My Dubai Holidays website or part of it. Under these two legal bases all actions will be monitored

  1. Excludes

All the information provided to the visitor by the website is only for public information purposes. Website content and information do not contain legal bonds with separate parties under any contractual agreements. Supplier booking acceptance will be done based on the company policies according to the clients booking requests for the available tours in the website

  1. Limits of our responsibility

We do not take responsibility for third party service providers including agents, contractors, suppliers and other employees who may disturb your accessibility to My Dubai Holidays website. In such cases, damage and error occurrence will be inquired by the applicable law in UAE

  1. Intellectual property right

This website is safeguard by the intellectual property act using own copy write sign and trade mark. You are not permitted to incorporate, copy, download, upload or publish the site information without our written permission

  1. Amending terms and conditions

We reserve the right to amend the terms and conditions any time with quick immediate effects. The published date in the website will be considered as the implemented date for the latest alteration made. We suppose all our website visitors to refer this section regularly to make sure the awareness on My Dubai Holidays website terms and conditions. Note that any action beyond the amend terms also considered to be uncounted as a misuse

  1. Applicable and related laws

Detection of substantive laws of UAE is the reference for My Dubai Holidays terms & conditions. It will follow the relevant mandatory law under the legal system if any circumstances arise due to disputes and misuses. We’ll take actions against the particular users for violating intellectual property right against such cases

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